Refund policy
2-Day Policy for Unused Items
We aim to provide a smooth and flexible shopping experience. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:
- Requests must be made within 14 days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition, including all packaging, tags, and accessories.
- Items showing signs of use, damage, alteration, or missing parts are not eligible for return or exchange.
Try Before You Decide (At Delivery)
To make things easier for you:
- You are allowed to open the package and try the item on while the courier is still at your door.
- If you decide to return the item immediately at the doorstep, you will only pay the original shipping fee.
- If you accept the order and the courier leaves, but later decide to return it, you will be responsible for:
- The original shipping fee, and
- An additional return shipping fee
Exchange Policy (Within 14 Days)
We also offer exchanges to ensure you get the right product:
- Exchange requests must be made within 14 days of receiving your order.
- Items must meet the same condition requirements: unused, unworn, unwashed, and in original packaging.
- If the new item has a different price:
- You will pay the price difference (if higher), or
- We will adjust accordingly if the new item is of lower value (based on store credit or agreement).
- Exchanges are processed through the courier service for convenience.
Refund & Processing
- All returned items will be inspected upon receipt.
- Refunds (when applicable) will be approved after inspection and processed via the original payment method where possible.
Contact Us
For returns or exchange requests, please contact us on WhatsApp