REFUND AND EXCHANGE POLICY

SHFO Refund & Exchange Policy

Tailored for the unwritten you.

At SHFO, we want you to love every piece you receive. If something doesn’t fit or feel right, we’re here to help with a smooth and simple return or exchange process.

1. Eligibility for Refunds & Exchanges

We accept returns and exchanges if:

  • Items are returned within 14 days of receiving your order.
  • Items are unused, unwashed, and in original condition.
  • All original tags, labels, and packaging are included.
  • The item is free from stains, perfumes, or damage.

Non-returnable items:

  • Sale items
  • Gift cards
  • Items marked as final sale
  • Customized or personalized pieces

2. Exchange Policy

If you want to exchange for a different size, color, or style, we’ll be happy to assist.

Steps:

  1. Contact us through WhatsApp or Email Us 
  2. Provide your order number and the item you want to exchange.
  3. We’ll confirm availability and guide you through the next steps.

⚡ Fast exchange: Once we receive your returned item, we will ship your new item within 1–2 business days.

3. Refund Policy

If you prefer a refund:

  • Refunds are issued to your original payment method or as store credit.
  • Refunds typically take 5–10 business days depending on your bank or payment provider.

Important:
Shipping fees are non-refundable unless your item arrived damaged or incorrect.

4. Damaged or Incorrect Items

We deeply apologize if you receive something damaged or wrong — this is not the SHFO standard.

Please contact us within 48 hours of delivery with:

  • Your order number
  • A photo of the item
  • A brief description of the issue

We will replace it for free, fast.

5. Return Shipping

  • Customers are responsible for return shipping costs.
  • If the mistake is from our side (wrong item, defect), SHFO covers the return shipping.

We will send you the exact return address after your request is approved.

6. How to Start a Return or Exchange

Contact our support team:

📩 Email: support@shfo.store
📱 WhatsApp: Whats-app link
Hours: 10 AM – 10 PM (Cairo Time)

Our team will guide you step-by-step.

7. Notes for Hygiene & Quality

To maintain SHFO’s high-quality standards, please ensure:

  • Items are folded neatly
  • Items are clean and unworn
  • All accessories (zip bags, labels) are included

Any items not meeting these conditions may be denied or issued store credit only.

Thank You for Supporting SHFO

Every order helps us craft streetwear that speaks your identity —
Tailored for the unwritten you.