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Shipping Timeline

All orders are processed and shipped within 2–5 business days, starting from the business day following the date of purchase.

Please note that business days exclude Fridays, Saturdays, and official public holidays.

Order Updates

Once your order has been dispatched from our warehouse and handed over to our shipping partner, you will receive an SMS notification with your shipment details and tracking information, where available.

Delivery Information

Delivery timelines may vary depending on your location and the shipping provider. We work closely with our logistics partners to ensure your order arrives as efficiently as possible.

Partial Deliveries & Returns

Partial deliveries and partial returns are permitted in accordance with our Return & Exchange Policy.

Additional Information

During peak seasons, promotional periods, or unforeseen circumstances, delivery times may be extended. We appreciate your patience and understanding should any delays occur

2-Day Policy for Unused Items

We aim to provide a smooth and flexible shopping experience. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

• Requests must be made within 2 days (48 hours) of receiving your order.
• Items must be unused, unworn, unwashed, and in original condition, including all packaging, tags, and accessories.
• Items showing signs of use, damage, alteration, or missing parts are not eligible for return or exchange.

Try Before You Decide (At Delivery)

To make things easier for you:

• You are allowed to open the package and try the item on while the courier is still at your door.
• If you decide to return the item immediately at the doorstep, you will only pay the original shipping fee.
• If you accept the order and the courier leaves, but later decide to return it, you will be responsible for:The original shipping fee, andAn additional return shipping fee

Exchange Policy (Within 2 Days)

We also offer exchanges to ensure you get the right product:

• Exchange requests must be made within 2 days (48 hours) of receiving your order.
• Items must meet the same condition requirements: unused, unworn, unwashed, and in original packaging.
• If the new item has a different price:You will pay the price difference (if higher), orWe will adjust accordingly if the new item is of lower value (based on store credit or agreement).
• Exchanges are processed through the courier service for convenience.

Refund & Processing

• All returned items will be inspected upon receipt.
• Refunds (when applicable) will be approved after inspection and processed via the original payment method where possible.

Contact Us

For returns or exchange requests, please contact us on WhatsApp